Yarrow Hotel

Fantastic, just perfect!

Very friendly reception and good overall

酒店像個城堡一樣，很寧靜很美。剛去到的時候，酒店的大門關着，推了一下沒推開，還以為沒人上班門鎖了，朝門裡麪望去，看着好詭異，當時還有點害怕。後來有人出來才知道可以進去。進到房間覺得廳太大了，房間和衞生間都很大，但是太大了，有點感覺四處透風，沒有安全感，反而沒睡好。

Disappointing stay. Started with check in we arrived at 2.30pm and yes official check in was 3pm we were advised that rooms not available as and when ready and all were made available at same time. Obviously this meant 3pm - don’t often encounter such inflexibility these days. By mistake we had booked an accessible room and no others available so we had to live with that. Unfortunately the room is in serious need of a refurb - the overhead shower was useless and just sprayed water everywhere, the soak away didn’t work very well and the whole wet floor flooded - there was a big wide squeegee to help us! Advised hotel reception after first use and we asked for extra towels for the floor so we could make a dam and these were provided. Sunday housekeeping we came back to our room at 1.40pm to shower as we were going out early and our room had not been made up. Housekeeping knocked about 2pm and we advised they couldn’t do our room until 3pm when we were going out and they advised they wouldn’t be able to do it and had been busy with other rooms - based on the lack of people at breakfast the following morning it would seem they had concentrated on empty rooms rather than rooms where people were staying over! Asked at reception on way out and they said it would be done. Unfortunately we were left with 2 bath towels, no hand towels, and no new water bottles and our floor dam towels had all been removed. Night manager was good and gave us some water.

First class service. Only stayed one night, but would have loved to stay another. Highly recommend.

Excellent Stay Fantastic hotel Great Location Exceptional staff from reception, breakfast room and night porter we couldn't ask for nicer people Comfortable beds and excellent air-conditioning. Very peaceful nights sleep